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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Shipping time depends on your location.

For United States orders, please allow 7-18 business days (average) for the items to arrive.

For Canada, Australian, and New Zealand orders, please allow 14-26 business day (average) for items to arrive

For United Kingdom orders, please allow 4-6 weeks for your order to arrive. Due to custom policies of United Kingdom, our deliveries to the U.K take the longest.

Yes! Please contact us via falconsfanhome@gmail.com.com as soon as possible before your item is shipped out.

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

No. All of your payment information is confidential. aesthetic.

We shipped these countries:

United States, Canada, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Austria, Belgium, Bulgaria, Croatia, France, Georgia, Germany, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, Australia, New Zealand, Israel, Costa Rica

May be, it depends on the product and sizes

If you need to swap an item

Returns and Exchanges

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to buyer’s error such as incorrect selection of sizes, designs, colors, etc.

Contact us via Email falconsfanhome@gmail.com.com to be resolved quickly.

Please take pictures and send them to us. We will send you a replacement item.

Contact us via Email falconsfanhome@gmail.com.com to be resolved quickly.

Contact us as soon as possible to update all shipping information.

All of our products are made to order. So after 24 hours you cannot change or cancel the order. Please understand us.

This will depend on each different order.

International Warranty

Offered in the country of usage

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